International Patient CRM Software:
The international patient CRM software is a system that enables intermediary organizations/health tourism agencies, which provide services as intermediaries between healthcare institutions and patients from different countries, to effectively communicate with and manage the processes required to serve patients.
Multilingual Support:
The software offers multilingual support to communicate with international patients in their own languages, thus preventing misunderstandings and disputes. The software has multilingual support, and these languages can be expanded.
Current languages:
العربية (Arabic), Čeština (Czech), Slovak, Português (Portuguese), 简体中文 (Simplified Chinese), Türkçe (Turkish), Finnish, English, Hindi, Italiano (Italian), Français (French), Magyar (Hungarian), English (UK), Русский (Russian), 繁體中文 (Traditional Chinese), Deutsch (German), Español (Spanish), Georgian, Bosnian
Patient Data Collection Methods:
Patient information is collected through forms on promotional websites, call centers, Google ads, Instagram, Facebook, WhatsApp, and other social media API integrations.
Patient Tracking and Management:
Collected patient information is assigned to the relevant international patient coordinator based on the candidate's characteristics (language used, location, advertising campaign, etc.), and the process is continued by this coordinator. The system provides the necessary support for the coordinator to organize patients' treatment processes, create treatment plans, and generate online offers including transportation and accommodation options.
Appointment Management:
For patients whose offer process is completed, the system provides functionality to schedule and manage their appointments. This system also has additional features such as scheduling appointments for patients in different time zones.
Billing and Payment Processing:
The system supports working with different currencies and international payment methods, allowing patients to choose from various payment options.
Communication Management:
It facilitates effective communication with patients via email, SMS, and other online platforms. It regularly sends information such as treatment processes, health data, and appointment reminders to patients.
Treatment and Travel Planning:
In addition to patients' treatment processes, it also includes travel and accommodation arrangements. This feature is particularly useful when international patients need to travel for medical treatment.
Privacy and Security:
It provides advanced security measures to protect patients' personal and medical data, ensuring compliance with international data protection standards.
Reporting and Analysis:
It provides detailed reports and analyses on aspects such as patient flow, treatment outcomes, and financial performance to hospital managers and healthcare professionals.
Marketing and Relationship Management:
It enables the development of special marketing campaigns and relationship management strategies for international patients. It also helps establish continuous and effective communication with patients.
AI and Machine Learning Supported Recommendation System:
The software will train machine learning models to provide recommendations for topics such as Patient Risk Assessment, Personalized Treatment Plans, Patient Forecasting and Planning, Patient Satisfaction Analysis, Emotional Analysis and Patient Communication, Patient Screening and Diagnosis.
